ORDERS AND PAYMENT

PLACE AN ORDER

• I can’t complete my order. What can I do?
• Will there be any additional costs to my order?
• Can I place an order to a different country to where I am located myself?
• Can the billing address be different from the delivery address?

PAYMENT

• How can I pay for my order?
• Klarna Invoice - Where can I find my invoice?
• Klarna Invoice - Can you send me a new invoice?
• How do I postpone the due date on my Klarna invoice?
• How do I use a discount code?
• Can I use multiple discount codes or add a discount after placing my order?

MY ORDER

• Why haven't I received my order confirmation?
• Can I cancel or change my order?
• I received wrong product in my package. What do I do?
• I am missing a product in my package. What do I do?
• Product damaged upon arrival. What do I do?
• My last order is not visible under “my orders” on the member page.

PAYMENT WITH SOFORT

• What is SOFORT?
• Who can use SOFORT?
• How does SOFORT work?
• How to use SOFORT?
• How safe is SOFORT?
• How is SOFORT different from other virtual accounts, such as ApplePay?

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