PLACE AN ORDER
- Do you have gift certificates?
- Why can I not pay with Klarna?
- I cannot place my order. What do I do?
- Will there be any additional costs to my order?
- Can I place an order to a different country to where I am located myself?
- Can the billing address be different from the delivery address?
PAYMENT
- How do I postpone the due date on my Klarna invoice?
- Where do I find my Klarna invoice?
- Can I enter a discount after the order is placed?
- Can I use several discount codes in the same order?
- How do I use a discount code?
- How can I pay for my order?
PAYMENT WITH SOFORT
- What is SOFORT?
- Who can use SOFORT?
- How does SOFORT work?
- How to use SOFORT?
- How safe is SOFORT?
- How is SOFORT different from other virtual accounts, such as ApplePay?
MY ORDER
- My last order is not visible under “my orders” on the member page.
- Can I cancel my order?
- Can I change items in my order?
- I received wrong product in my package. What do I do?
- Product damaged upon arrival. What do I do?
- I am missing a product in my package. What do I do?