We must receive your return in accordance with the criteria listed below. If not, we retain the right to withhold your refund. We need to be able to sell the product again, and therefore it is important that we receive it back in the same condition as when it was delivered to you.
Criteria for approval of returns:
- Products purchased at johaug.com may be returned up to 30 days after the original purchase date.
- For safety and health reasons hipsters and boxers cannot be returned.
- Products must be in unused condition and returned in their original packaging.
- Do not stick or write anything on the original packaging.
- Products must have all tags attached.
- Products must be returned together with all the accessories they came with.
- Products purchased anywhere except johaug.com must be returned to the original place of purchase.
- Johaug will provide a full refund for the value of the purchased product in the same form as the original payment.
- Refunds may take between 14 business days to process once a return has been delivered to our warehouse.
- Products purchased on johaug.com cannot be exchanged at present, and you must place a new order if you want another colour, size, or product.
- Original shipping cost is not refundable.
- Products purchased with a discount in a campaign period may be returned for a refund, but they cannot be exchanged.
- We cannot guarantee you can buy a new product with the same discount if you need to return a product bought during a campaign.